Team 360

What is Team 360?

Team 360 is a highly-effective tool which measures an internal team’s performance against of a range of key criteria. This powerful tool rates the core competencies essential for effective delivery:

  • Team knowledge
  • Managing resources
  • Team culture
  • Team resilience
  • Delivery
  • Responsiveness

Areas which need development can be quickly highlighted and worked on to improve the team’s performance.

How can you benefit?

Internal teams function at the heart of an organisation. Improving their ability to deliver at the highest level creates awareness and focus within the team, helping your company provide an exceptional service to customers.

How does it work?

To be most effective a 360 degree feedback report should be incorporated into a development cycle. The team looks at the results and agree what they can do to improve their performance. This can take the form of a workshop programme, a coaching programme, or at a minimum, a facilitated feedback session.

Choose your Team 360 package:

Standard Package

A hassle-free solution offering you support every step of the way:

  • A range of competency frameworks
  • Flexible processes to suit your needs
  • Tailored rating scales
  • Variations on questionnaire elements
  • Choice of report styles and flexibility in formats

Custom Package

In addition to all the features of our standard 360 package, a tailor-made solution can include:

Case Study

Jane Thompson of the Hayfield Group was impressed with the service Engauge offered:

“When we had a request from an international insurance company to develop a Team 360 to look at internal support team performance, MSA/Enguage was our 1st, 2nd and 3rd choice of partner.

“Together with our client we created a set of questions to assess Team Behaviours and Team Knowledge. With the addition of 5 qualitative questions we created a tool that could be completed in 25 minutes by contributors. The data generated by the Team 360 enabled us to create optimum team development workshops which have delivered measurable benefits to the client organisation. The 360 is currently being run for another business critical support team to support their own development workshops. In both cases the client will be running the 360 again in 2009 to review ongoing progress by each business area. Working with MSA/Engauge has been a smooth and efficient process for both ourselves and our client. Their attention to detail and responsiveness to our clients’ needs is highly valued by them and us. We look forward to working on many more similar projects with Vandy and her team.”

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