Noel Gray from Knoeledge sent us this email and we thought it was worth sharing. There are so many opportunities to communicate with others. We rather like this one. “We have been doing the networking lunches for some time, so the idea of doing something a bit different appealed. Vandy and I had come across [...]
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Communication
“You sound like a cat in a vacuum cleaner. Dreadful.”
Not all epidemics however, are life threatening or based on deadly airborne viruses. The term ‘epidemic’ can also be used to describe rapid, extensive development, without a festering lesion or hemorrhagic rash in sight. So, surely then in business, an epidemic could be a hugely positive thing. As a manager, wouldn’t you want to be part of an epidemic of employee motivation for example?
When pseudo community fails to work, and there is no progression, the members start to vent their mutual disagreements and differences. The group descends into chaos. It may not sound it, but this is a good thing. People realise that they can no longer ignore their differences. Chaos may look counterproductive but it’s the first genuine step towards reaching community.
To truly listen to someone takes skill. Life can be chaotic. Multi-tasking is often a necessity, and finding the time to give someone your full attention when they have important issues to discuss, can be extremely difficult. Unfortunately the result of not listening properly in business can lead to potentially costly misunderstandings and mistakes, not to mention the frustration this may cause the person on the receiving end.
Effective employee engagement is about good communication. A simple but extremely effective communication technique to implement
On the other hand, it is good to ask why someone did something that turned out well, as this will reinforce the desired behaviour.
What does using your BlackBerry or other email device in meetings say about you?
Is who you are someone who would be likely to get what you want? If not, what sort of person WOULD be likely to get what you want?
I’ve worked in environments where the communication skills of the management team have been nothing short of non existent. Where my views as an employee were never taken into account and there was absolutely no forum for me to give constructive criticism over the way I felt my manager led the team, how the department was run or how I felt this affected me. For a period of time, I was definitely one unhappy bunny in what was an over flowing rabbit warren of dissent.
In the words of Chester Barnard, “It is what we think we know that keeps us from learning.”