Alchemy for Managers Weekly Tip
I am always surprised at how often managers I speak with talk about conflict. But perhaps I shouldn’t be. Handling differences between people is one of
those life skills that should have been taught at school, but wasn’t. So now it’s time to find out how conflict really happens, and what to do about it.
Conflict arises between people when they insist that their view of how things should be is the view that should prevail. Once you understand the three basi ingredients of conflict, you can resolve conflicts so much more easily.
Here they are:
1. The parties
2. The interest or needs
3. The actions
FInd out more here: The DNA Of Conflict – Or What’s Really Going On
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Article by Paul Matthews
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