As part of our Employee Engagement blogging fortnight in February we featured South West Airline’s employee engagement mantra as described by Colleen Barret. The company takes the approach that looking after employees comes first. Happy employees create happy customers. (and you can certainly see how unhappy employees would make it quite challenging to create truly exceptional customer experiences).
Today, Alexander Kjerulf pointed out a great illustration of the “Happy employees create happy customers” philosophy in practice. If ony every in flight announcement was this much fun:
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Article by Vandy Massey
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